January 18, 2012

• Today was just kind of..... crappy.  I really tried hard to stay in a positive mood...but it was a struggle!

  The meeting that I had been planning about 45 minutes for this morning turned into an hour and a half.  I was assigned a project that I was hoping to complete today and didn't even get to START on until 3:00 this afternoon.  I had to go meet with and/or call patients pretty much every single time I got started doing something else, so there were constant interruptions.  I had two phonecalls with VERY mad patients.  One turned out fine, and the other one I ended up talking to twice and she is still unhappy.  She said some of the most shocking and absurd things that I've heard recently.  It is hard right now in my position because everyone is having such a hard time financially that they are paying much more attention to their medical bills than they ever did before, and they are looking hard to find things to complain about in the hopes that they will either get a write off or a reduced price for their bill.  The things they come up with as complaints are actually laughable, and sometimes just plain insulting.  Today someone told me that she thinks the reason why one visit cost more than she was expecting is because we moved offices six months ago and the overhead is higher so she knows that is why the visit was coded at a higher level of service.  That was just so offensive to me, on behalf of the doctor, because she absolutely 100% did NOT do that!  I couldn't even believe someone would have the nerve to say that about one of the doctors I work for.  They may be guilty of a lot of things, but that certainly is NOT one of them!  Sheesh.   Anyway, it was just one of those days.  I felt like someone was following me around with a video camera and then paying people to give me a hard time about everything I did just to see at what point I would snap and completely freak out.  It was so weird. 

  Thank goodness it is bedtime and I can start again tomorrow!

  • 10:55 pm
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